Privacy Policy

Last updated: 22nd October 2025

Merry Go Round Toys (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who we are

Merry Go Round Toys
Victoria Point, QLD 4165, Australia
Email: admin@limegreen-mouse-808200.hostingersite.com
Phone: 0414 874 179

Information we collect

We only collect what we need to run our store and community services.

Orders & account: name, email, phone (optional), billing/shipping address, order details.
Forms (contact, consignment, donation, party enquiries): name, email, phone (optional), suburb/postcode, message and preferences.
Newsletter: email address and your consent.
Payments: handled by our payment providers (e.g., card processors, PayPal). We do not store full card details on our servers.
Events/markets: basic contact and booking details.
Website usage: cookies, device info, pages viewed, referral source, approximate location (via IP) for analytics and site performance.
Social & marketing: your interactions with our emails and social pages (e.g., opens, clicks) if enabled.

How we use your information

Provide our services: process orders, deliver items, manage pickups/returns, respond to enquiries.
Consignment & donations: assess items, coordinate drop-off/postage, list and sell, provide payouts or direct proceeds to partners if you request.
Parties & events: check availability, provide quotes, coordinate hosting.
Customer support: answer questions and resolve issues.
Updates & marketing: send optional newsletters or market reminders if you opt in (you can unsubscribe anytime).
Safety & compliance: prevent fraud, meet legal obligations, maintain records, and manage recalls if required.
Improve our site: understand what’s working via aggregated analytics.

Legal bases (why we’re allowed to use it)

Under the APPs we collect, use and disclose personal information that is reasonably necessary for our functions and activities, with your consent where required (e.g., marketing) and as otherwise permitted or required by law.

When we share information

We don’t sell your data. We share only when needed to run the business:

Service providers: web host, payment processors, email/SMS and newsletter platforms, booking/form tools, delivery and couriers, analytics.
Community partners: only if you ask us to direct your proceeds or donation in their favour.
Legal & safety: where required by law, to protect our rights, prevent fraud, or respond to a lawful request.

Some providers may be based or store data outside Australia. Where they do, we take reasonable steps to ensure they protect your information to standards comparable to the APPs.

Cookies & analytics

We use cookies and similar technologies to run the site and improve your experience (e.g., cart, login, preferences, analytics). You can control cookies in your browser. If you use a cookie settings tool, you can change your preferences at any time.

Retention

We keep information only as long as needed for the purpose collected or as required by law (for example, tax records generally 7 years). When no longer needed, we take reasonable steps to de-identify or securely destroy it.

Security

We use reasonable technical and organisational measures (encrypted connections, access controls, backups) to protect your information. No method is 100% secure; if a data breach is likely to cause serious harm, we will notify affected individuals and the OAIC as required.

Children

Our site is for parents and carers. We don’t knowingly collect personal information from children under 13 without a parent/guardian’s consent. If you believe a child has provided personal information, contact us and we’ll remove it.

Your choices & rights

Access & correction: You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate or incomplete.
Marketing: You can unsubscribe using the link in our emails or by contacting us.
Cookies: Adjust your browser or cookie-settings to limit or block non-essential cookies.
Deletion: Where appropriate and subject to legal obligations, you may ask us to delete information we no longer need.

To exercise these rights, contact admin@limegreen-mouse-808200.hostingersite.com.

Third-party links

Our site may link to external websites (e.g., partners, media). Their privacy practices are not covered by this policy—please review their policies.

Complaints

If you have a privacy concern, contact us first at admin@limegreen-mouse-808200.hostingersite.com. We’ll respond within a reasonable time (usually 30 days).
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au • 1300 363 992 • GPO Box 5218, Sydney NSW 2001.